Thank you for your interest in the products and services of Aolithium batteries, we're dedicated to making the most reliable batteries on the planet.  In the unlikely event, you are having an issue with one of our batteries, we have developed a straightforward warranty policy to help navigate any issue.

This warranty applies to only the original owner and is void if the product is used commercially, structurally altered, or subjected to stress beyond the physical limits of the materials used in the body or components, or is damaged as a result of abnormal use. Punctures and normal wear and tear are not warranted.

Within 30 days after you receive the goods (we regard the date of delivered in the logistics track as the date you have received the goods):

1. When you think the battery you received has serious quality problems, please collect the relevant product pictures or videos, and we will arrange to exchange the product for you if it is certified as true by our technical engineers.

2. If you encounter other problems, please collect relevant product pictures or videos and contact our customer service team to get the best solution.

3. If you just don't want the item, you need to bear the return shipping cost and return processing fee of 20% of the item amount. After our warehouse confirms the return to the warehouse, we will refund 80% of the merchandise amount to you.

 

Non-Transferable
This Limited Warranty is to the original purchaser of the Product and is not transferable to any other person or entity. Please contact the place of purchase regarding any warranty claim.

 

Warranty Exclusions
The Manufacturer has no obligation under this Limited Warranty for Product subjected to the following conditions (including but not limited to):

• Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series and parallel) for desired voltage and AH requirements, or reverse polarity connections.
• Environmental damage: inappropriate storage conditions as defined by the Manufacturer; exposure to extreme hot or cold temperatures, fire or freezing, or water damage.
• Damage caused by collision.
• Damage due to improper maintenance, under or over-charging the Product, dirty terminal connections.
• Product that has been opened, modified, or tampered with.
• Product that was used for applications other than which it was designed and intended for, including repeated engine starting.
• Product that was used on an over-sized inverter/charger without the use of a Manufacturer-approved current surge limiting device.
• Product that was under-sized for the application, including an Air Conditioner or similar device having a locked rotor start up current that is not used in conjunction with a Manufacturer-approved surge-limiting device.
• Product not stored in adherence to the Manufacturer’s storage guidelines, including storage of the Product at low state-of charge.

 

This Limited Warranty does not cover a Product that has reached its normal end of life due to usage which may occur prior to the Warranty Period. A battery can deliver only a fixed amount of energy over its life which will occur over different periods of time depending on the application. The Manufacturer reserves the right to deny a warranty claim if the Product is determined, upon inspection, to be at its normal end of life even if within the Warranty Period.

The Manufacturer has no obligation under this Limited Warranty for Product subjected to the following conditions (including but not limited to): 

• Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series and parallel) for desired voltage and AH requirements, or reverse polarity connections.
• Environmental damage: inappropriate storage conditions as defined by the Manufacturer; exposure to extreme hot or cold temperatures, fire or freezing, or water damage.
• Damage caused by collision.
• Damage due to improper maintenance, under or over-charging the Product, dirty terminal connections.
• Product that has been opened, modified, or tampered with.
• Product that was used for applications other than which it was designed and intended for, including repeated engine starting.
• Product that was used on an oversized inverter/charger without the use of a Manufacturer-approved current surge limiting device.
• Product that was under-sized for the application, including an Air Conditioner or similar device having a locked rotor start-up current that is not used in conjunction with a Manufacturer-approved surge-limiting device.
• Product not stored in adherence to the Manufacturer’s storage guidelines, including storage of the Product at a low state of charge.

This Limited Warranty does not cover a Product that has reached its normal end of life due to usage which may occur prior to the Warranty Period. A battery can deliver only a fixed amount of energy over its life which will occur over different periods of time depending on the application. The Manufacturer reserves the right to deny a warranty claim if the Product is determined, upon inspection, to be at its normal end of life even if within the Warranty Period.

 

How to Obtain Warranty Service
Contact us to obtain a Return Merchant Authorization (RMA) number and instructions on how to return a product.

Deliver the Physical Goods, in either its original packaging, including any accessories or documents that shipped with the Physical Goods to the address specified by Aolithium Battery.

 

You can contact us by email: support@aolithium.ca.