We offer a 30-day hassle-free money-back guarantee(We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.). This only applies to product purchased directly from Aolithium. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
Generally speaking, if the customer receives the product, contact us to return it. After the customer returns the goods, we will refund the customer about 4-7 working days. we will refund your order directly from the backend of the Shopify website or via PayPal.
If an item is new, unused, and in the original packaging, we are happy to accept a return up to 30 days from the original invoice date with no restocking fee. If the item has been installed, used, or no longer has the original packaging, we will assess a restocking fee that will be shared when the return merchandise authorization (RMA) is issued.
Please note that Aolithium will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense. In addition, the shipped orders and cannot be refunded during transportation.
ALL RETURNS MUST INCLUDE THE FOLLOWING：
- Copy of receipt or invoice
- Video or photo of the faulty product (if applicable)
- Mailing address
- Contact telephone number
RETURN SHIPPING METHOD
1. Send email to firstname.lastname@example.org with the information requested above.
2. We will email you your RMA number as soon as we can. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 working days after we receive your package. An email will be sent when your return is processed. The final resolution is subject to the availability of the replacement items.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Aolithium recommends you keep your original packaging to ensure a safe return to our facility. We strongly recommend you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your tracking number as well, just in case.
Shipping costs should be paid by customer in the following situations:
- Returning products without any proven defect.
- Warranty claims on items taken outside the original country of purchase.
- Returning items claimed to have defects but found to be in proper functioning status by Aolithium.
- Costs related to unauthorized returns (any returns made outside the approved warranty process).
If you have any further questions, please send an e-mail to: email@example.com or contact Aolithium' customer care at +1 615-266-6774